Frequently Asked Questions (FAQs)

When will my order ship?

Your order will be ready to be dispatched in 3 to 5 business days. Shipping will depend on what you choose when you check out.

Note: We are not responsible for lost, stolen and/or packages returned to sender (ArtifyCA). We are not responsible for items delivered to an incorrect address provided by the customer. We are not responsible for any customs, duty or border fees.

How long does shipping take?

Shipping Within Canada:

  • Canada Post - Expedited Parcel: 2 to 8 business days (Tracked)
  • Canada Post - Xpresspost: From 2 to 4 business days (Tracked)

Shipping Within the United States:

  • Small Packet USA Air: From 5 to 8 business days (Untracked)
  • Tracked Packet USA: From 8 to 13 business days (Tracked)

Shipping Internationally:

  • Small Packet International Air: From 6 to 12 business days (Untracked)
  • Small Packet International Air: From 6 to 28 business days (Tracked)

Note: Please visit Canada Post for up to date information on shipping delays amidst the COVID-19 crisis or by clicking here

Can I change the information on my order?

Yes! We are able to update your information on your order if your package has not been shipped.

What payment methods do you accept?

We accept Visa, Mastercard, and American Express, and PayPal.

Can I cancel my order?

Please be advised that once we receive your order, we will start crafting it. This means that it is not be possible to cancel the order.

Can I return my order?

Each of our products is handmade and personalized for you, due to the nature of our custom products, all of the sales are final.

How can I maintain the pet tags?

We recommend you to:

  1. Wash it in warm water with a mild soap. 
  2. Use a soft cloth to gently rub away any dirt on the pet tag and rinse. 
  3. Dry thoroughly before reattaching to your keys or your pet's collar.
  4. To darken the letters, run a Sharpie over the letters and let it dry before gently wiping with rubbing alcohol. 

Our pet tags will eventually tarnish and wear off with time - but this only adds to the charm factor!

I'm ordering for someone as a gift, can I add a message attached?

Absolutely! You can add any message attached with your purchase and we would gladly write it for your recipient.